Delivering Happiness to YOU!!

PO BOX 211
Beaver Dam, WI 53916
(608) 772-8100

MotherEarthCleaners.com
scheduler@MotherEarthCleaners.com

General Description of How We Clean

This is a general description of our policies and how we clean as a part of a routine cleaning at an average house. Your cleaning can be customized to your needs and the needs of your home. Please contact us to discuss your customization options. During your tenure of service with us, we always value your feedback regarding any cleaning visit or modifying the scope of your cleaning. We will bring all non-toxic, early friendly products, cleaning supplies and equipment needed for the cleaning. If you receive recurring services, we will provide at least two baskets for us to keep sponges and cleaning tools only be used in your home. Please note you will need to provide a toilet brush in each bathroom.

Kitchen

Window over sink: Clean as is accessible
Cabinets: Maintain fronts and sides as clean, full fronts on deep or Room of the Month
Countertops: Clean, move (if practical) and wipe all items on the counters
Dishwasher: Clean exterior
Doors: Clean handle area, handle, and wipe down door as needed, Patio Door: Interior only
Trash: Empty trash and recycling, and clean exterior of receptacle
Floors: Vacuum and mop
Light Fixture(s): Dust and wipe all light fixtures as practical and needed
Millwork: Maintain as dust-free
Refrigerator: Clean exterior door, and wipe out crumbs and obvious spills from interior base
Sinks: Clean sink, faucet, and faucet handles
Stove: Clean stove top, and range hood. Maintaining under knobs. Clean outside door of oven
Microwave: Clean interior and exterior
Ceiling Fan: Maintain as dust-free as is practical
Light Switches: Clean
Window sills: Wipe down window sills and casing
Blinds: Maintain as dust-free

Bathrooms

Cabinets: Maintain fronts and sides as clean, full fronts on deep or Room of the Month
Countertop: Clean, dust and arrange other items on counter, including toothbrush holder and soap container/dish
Floors: Vacuum and mop
Light Fixture: Dust and wipe all light fixtures as practical and needed
Mirror: Clean and streak-free
Sink: Clean sink, faucet, and faucet handles
Millwork: Maintain as dust-free
Toilet: Clean exterior including handle and beneath, brush and scrub interior of bowl
Towel bar: Dust (we do not straighten towels)
Tub/Shower: Clean tub/shower including walls, fixtures
Ceiling Fan: Maintain as dust-free as is practical
Light Switches: Clean
Windowsills: Wipe down window sills and casing
Blinds: Maintain as dust-free
Trash: Empty trash and clean exterior of receptacle

Public Spaces

LIVING/DINING/HALLWAYS/STAIRWAYS/FAMILY ROOMS/OFFICES/SUN ROOMS/LAUNDRY

Doors: Wipe down doors, and doorknobs, Patio Door: Interior only, Entry door glass: interior
Floors/Rug or Carpet: Vacuum, and under edges of large rugs
Floors/Hard Surface: Floors that are routinely mopped are kitchen, bathrooms, entryway and main passages. All others are mopped as Room of the Month, as contracted or requested.
Furniture: Dust furniture tops, legs, shelves
Pictures, Decorations, & Knickknacks: General Dusting (if a surface has 5 or more items we dust around the items, less than 5 items the items will be picked up and dusted under) or as otherwise contracted.
Light Fixtures: Dust light bulbs and lamp shades, clean other lighting as practical
Millwork: Maintain as dust-free
Vents: Maintain as dust-free
Ceiling Fan: Maintain as dust-free as is practical
Light Switches: Clean
Window sills: Wipe down window sills and casing
Blinds: Maintain as dust-free
Trash: Empty trash and clean exterior of receptacle
Laundry: Wipe down exterior of machines

Entry (front & rear)

Floor/Rugs: Vacuum floor and rug and clean floor, mop hard surface floors
Light Fixtures: Dust light bulbs and lamp shades, clean other lighting as practical
Light Switches: Clean
Ceiling Fan: Maintain as dust-free as is practical
Blinds: Maintain as dust-free
Doors: Wipe down doors, and doorknobs, Patio Door: Interior only, Entry door glass: interior

Bedrooms

Doors: Wipe down doors, and doorknobs
Floors/Rug or Carpet: Vacuum, and under edges of large rugs
Floors/Hard Surface: Vacuum
Furniture: Dust furniture tops, legs, shelves
Pictures, Decorations, & Knickknacks: General Dusting (if a surface has 5 or more items we dust around the items, less than 5 items the items will be picked up and dusted under) or as otherwise contracted.
Light Fixtures: Dust light bulbs and lamp shades, clean other lighting as practical
Millwork: Maintain as dust-free
Vents: Maintain as dust-free
Light Switches: Clean
Window sills: Wipe down window sills and casing
Blinds: Maintain as dust-free
Ceiling Fan: Maintain as dust-free as is practical
Beds: Dust (we do not straighten beds)
Trash: Empty trash and clean exterior of receptacle
Master Bedroom: Walk-in closets vacuumed (need to make special arrangements if dusting is needed inside closet)

Optional Services

These are services that can be added to your clearing service on a “one-time” or “ongoing” basis. Please schedule any additional services with advance notice before your scheduled cleaning.

Dish Rack Cleaning
Toy Pick Up
Extra Floors Mopped (example: Bedrooms, Entire Living Room)
Extra Dusting (surface with 5 or more items)
Boot Mats / Moving Shoes/Boots (to mop under)
Pet Feeding Areas: Move mats, bowls, clean all, and clean around and under
eating area
Put on New Sheets
Furniture Vacuuming: Couch, Love Seat,

Fabric Chairs, Dining Room Chairs, Mattresses
Oven: Inside
Fridge: Inside
Cabinets/Drawers in Bathroom &
Kitchen: Either Empty or full
Closet: Interior
Windows: Interior surfaces only
Window Wells
Patio Door: Exterior, weather dependent
Storm Doors: weather dependent

Our Happiness Guarantee

Mother Earth Cleaners 100% guarantees your satisfaction with our cleaning services. If you are not satisfied with your cleaning, contact Mother Earth Cleaners within 24 hours of your cleaning service. We will return and re-clean the area of concern. Please note, if you had a timed cleaning with a priority list, the guarantee applies only to the areas we were able to clean within the time given.

In addition, with our commitment to continuous process improvement, we will review our procedures to determine if we need to make changes to avoid the same issue in the future.

We always appreciate customer feedback and use it as a learning and teaching experience with our staff. Staff is never penalized based on customer comments.

One Caution

BREAKAGE: Mother Earth Cleaners cleaning professionals are very careful in handling your belongings, however, if you have something that is very sentimental, precious, valuable, or priceless, please let us know. We would prefer to not touch it and risk any sort of accident. Please let us know if there are any of these items in your home we should not be touching. Though rare, any breakage is reimbursed through credit toward future cleanings, or handled through our insurance company at our discretion.

NOTE: We will only reimburse for up to $100 value for breaking an item, such as a vase, glassware, art, or other such item. If you have artwork, glassware, antiques, collectables or any other item valued at or more than $100, please let us know not to touch it.

NOTE: We are not responsible for items that break due to normal wear and tear during our cleanings. Examples include, but are not limited to: faucets, blinds, appliance parts (i.e., door closers, handles), locks, light switches. If you have any of these items that are fragile, please inform us not to clean these items.

Seasonal Decorations

We understand that you will occasionally have seasonal decorations in your home. We wish to respect the sentimentality that you have regarding these items. We do not know if they were handed down from your grandmother or created by your children. Mother Earth Cleaners does not clean areas where you have seasonal decorations such as Christmas or Easter displays or a display of occasion cards. Generally, these items are only displayed for a short period of time. We will return to cleaning that area once the season or occasion has completed.

POLICIES

How to Prepare For Cleaning

One time cleaning – If you are having a one-time visit or deep cleaning from Mother Earth Cleaners, clear off surfaces such as tables and countertops. Pick up any items from the floor, such as clothing, children’s and pets toys. Clean up any clutter. If you have a large amount of children’s toys in the bathroom, remove them or put them in a container. The more access our team has to clean your surfaces, the more they’ll be able to do for you during your cleaning visit.

Recurring cleaning – If you have Mother Earth Cleaners in your home on a routine basis, clear away any clutter. If you have a large amount of children’s toys in the bathroom, remove them or put them in a container. Pick up any items from the floor such as clothing, children’s and pets toys. Mother Earth cleaners will generally just clean around clutter on the floor.

For cabinet tops and tables, if the item generally lives there, then leave the item there. If the item is light enough, the cleaner will pick it up, wipe it off, clean the surface, and return the item to its original position. Otherwise, we will wipe the item in place, and the area around it. Please note that stand mixers, some coffee makers, toaster ovens, and microwaves are generally too heavy to move safely.

All cleanings – If there are several items (5 or more) on a table, dresser, or cabinet, the cleaning staff will clean open areas around these items.

NOTE: We do not clean the inside of cabinets or sideboards. For bookshelves, we will dust any exposed areas.

If you would like a more detailed dusting of surfaces than is listed above, please contact our office to make these arrangements for your home.

Cancellations & Closure

Please give Mother Earth Cleaners as much advance notice as possible if you need to reschedule or skip a cleaning. We generally have a waiting list and can fill your spot if we have enough notice.

If you need to cancel at the last minute (less than 24 hours), we realize that this is generally for an unforeseen reason, such as illness. We understand “life happens” and there is no penalty, as long as this is not a frequent occurrence. NOTE: If frequent last-minute cancellations occur, may ask for a cleaning deposit.

Mother Earth Cleaners will close if the City of Madison Schools close. We will take the responsibility of rescheduling any clients who are affected by the closure.

Mother Earth Cleaners is closed on these holidays: New Year’s, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas. If you have a cleaning scheduled on one of these days, we will take the responsibility of rescheduling your cleaning.

Tipping

Tipping is common in the cleaning industry, but not “mandatory” such as in a restaurant or hair salon. If you choose to leave a tip for your cleaning team, it is very much appreciated. If you choose not to, that is perfectly fine as well. The best method of tipping is to leave cash with an obvious note or with your payment.

If You Are Not Ready or Late to Start a Cleaning

If your team cannot enter your home upon their arrival because you are not yet ready to have them begin cleaning, or if they are waiting for your arrival to open your home, their time for waiting will be included in your cleaning time.

Cleaning Notifications & Email

You will receive an Advanced Notice email about a week before your cleaning, just reminding you of the date. If you wish to add or change services, or reschedule or you have a restriction as to the time of day we can come, this would be the time to tell us. You will then receive a Notice of Cleaning a day or two before your actually scheduled cleaning with the time of the cleaning.

We suggest that you add mail@serviceautopilot.com to your contacts so you will receive these messages. Otherwise they may be considered as spam.

If you are not routinely receiving these emails, please contact Mother Earth Cleaners to check the email we have on file for you.

If you have sent an email regarding scheduling or a question and have not received a response within 2 business days, please follow up. Most likely your email was not received.

Our email address is: scheduler@MotherEarthCleaners.com

Changes to Your Scheduled Cleaning Arrival Time

We do list your scheduling preferences in our client database and try to accommodate those in our routine scheduling. However, though rare, there may be a last-minute change to your scheduled cleaning arrival time due to a last minute cancellation of a client ahead of you. In this case, you will be notified of the updated arrival time. If you cannot have your team arrive earlier or later, then contact the office staff to work with you to reschedule your cleaning to another team or day. We do not have the resources to pay a cleaning team when they are not cleaning. You do have the option of paying the team to wait until your scheduled cleaning time should you choose to do so.

Changes to Your Routinely Scheduled Cleaning Day

We know you may wish to move your cleaning to accommodate a party, guests, or your travel plans. We are happy to accommodate a one-time change from your normal cleaning schedule as our schedule allows. We consider this request to be a “one-time” change and we will keep your next cleaning date as was already scheduled. This may cause your next cleaning to be either sooner or later than is your normal 2- or 4-week schedule. If you wish to make a permanent change to your schedule based on your requested rescheduled date, we to accommodate you if our schedule allows and we do not already have other routine cleanings previously scheduled on that day.

Health Precautions

HEALTH PRECAUTIONS
These are for the safety of you and your family, our staff, and other clients. We appreciate that we have a community of clients who think of others in our Mother Earth Cleaners’ family and cancel to protect everyone else. Thank you for your concern for all of us.

Clients: If you will be in the home during the cleaning, please wear a mask that covers both nose and mouth and maintain 6″ distance from all staff.

Staff: Will be wearing masks while in your home. All long-time staff are fully vaccinated. Any new staff have had a least 1 vaccine.

NOTE: We are still not touching towels nor bedding.

Client Responsibilities

1. Before the Cleaning
  1. Please cancel the cleaning if anyone in the household has the following symptoms:
  2. Cough
  3. Shortness of breath or difficulty breathing
  4. Fever
  5. Chills
  6. Muscle pain
  7. Sore throat
  8. New loss of taste or smell
  9. Please cancel the cleaning if anyone in the household has been sick in the past 7 days, this includes any contagious illness, such as cold, influenza, or stomach ailments.
  10. Please cancel if anyone in your household who is not vaccinated has knowingly been exposed to the Covid 19 virus in the past 14 days.

Day of the Cleaning
1. It is preferable that children under 12 not interact or come within 6 feet of our staff, but if you need to (i.e., need to pass the cleaners) please wear a face covering. Please remain at least 6 feet distant from staff, even with a face covering.
2. If the staff determine that you or people in your household are sick or not respecting current Covid precautions, the staff is instructed to leave the house.

Safety & Security

During your cleaning, our staff will lock the doors to your home. Also, we will not let anyone else access your home during this period. We will not answer the door nor receive packages. Unless otherwise specified, we will lock the door and secure your home upon our departure.

Where is Mother Earth Cleaners?

We have a “shop” in Madison, and the office staff work remotely from their homes. Since we are a green earth-friendly cleaning service, we like to operate our business as a green earth-friendly company. Therefore, we try to maintain the smallest footprint possible. We rent a small office on Madison’s East Side in a larger office building, so we share utilities, a conference room and bathrooms. With our office staff working remotely, we are not commuting to an office daily. Our business address post office box is in Beaver Dam, which is where Tekla, the owner, lives. And on nice days, she and her dogs walk a few blocks to the post office, just like in the “old days”.