Description of Services
Delivering Happiness to YOU!!
General Description of How We Clean
This is a general description of our policies and how we clean as a part of a routine cleaning at an average house. Your cleaning can be customized to your needs and the needs of your home. Please contact our Happiness Coordinator to discuss your customizing options. During your tenure of service with us, we always value your feedback regarding any cleaning visit or modifying the scope of your cleaning. We bring all non-toxic, early friendly products, cleaning supplies and equipment.
Kitchen
- Window over sink: Clean as is accessible
- Cabinets: Maintain fronts and sides as clean, full fronts on deep or Room of the Month
- Countertops: Clean, move (if practical) and wipe all items on the counters
- Dishwasher: Clean exterior
- Doors: Clean handle area, handle, and wipe down door as needed
- Patio Door: Interior only
- Trash: Empty wastebasket and recycling
- Floors: Vacuum and mop
- Light Fixture(s): Dust and wipe all light fixtures as practical and needed
- Millwork: Maintain as dust-free
- Refrigerator: Clean exterior door, and wipe out crumbs and obvious spills from interior base
- Sinks: Clean sink, faucet, and faucet handles
- Stove: Clean stove top, and range hood Maintaining under knobs. Clean outside door of oven
- Microwave: Clean interior and exterior
- Ceiling Fan: Maintain as dust-free as is practical
- Light Switches: Clean
- Window sills: Wipe down window sills and casing
- Blinds: Maintain as dust-free
Bathrooms
- Cabinets: Maintain fronts and sides as clean, full fronts on deep or
- Room of the Month
- Countertop: Clean, dust and arrange other items on counter, including toothbrush holder and soap container/dish
- Floors: Vacuum and mop
- Light Fixture: Dust and wipe all light fixtures as practical and needed
- Mirror: Clean and streak-free
- Sink: Clean sink, faucet, and faucet handles
- Millwork: Maintain as dust-free
- Toilet: Clean exterior including handle and beneath, brush and scrub interior of bowl
- Towels: Straighten
- Tub/Shower: Clean tub/shower including: walls, fixtures
- Ceiling Fan: Maintain as dust-free as is practical
- Light Switches: Clean
- Window sills: Wipe down window sills and casing
- Blinds: Maintain as dust-free
- Trash: Empty wastebasket and recycling
Public Spaces
LIVING/DINING/HALLWAYS/STAIRWAYS/FAMILY ROOMS/OFFICES/SUN ROOMS/LAUNDRY
- Doors: Wipe down doors, and door knobs, Patio
- Door: Interior only,
- Entry door glass: interior
- Floors/Rug or Carpet: Vacuum, and under edges of large rugs
- Floors/Hard Surface: Floors that are routinely mopped are kitchen, bathrooms, entryway and main passages. All others are mopped as Room of the Month, as contracted or requested.
- Furniture: Dust furniture tops, legs, shelves
- Pictures, Decorations, &
- Knickknacks: General Dusting (if a surface has 5 or more items we dust around the items, less than 5 items the items will be picked up and dusted under) or as otherwise contracted.
- Light Fixtures: Dust light bulbs and lamp shades, clean other lighting as practical
- Millwork: Maintain as dust-free
- Vents: Maintain as dust-free
- Ceiling Fan: Maintain as dust-free as is practical
- Light Switches: Clean
- Window sills: Wipe down window sills and casing
- Blinds: Maintain as dust-free
- Trash: Empty wastebasket and recycling
- Laundry: Wipe down exterior of machines
Entry (front & rear)
- Floor/Rugs: Vacuum floor and rug and clean floor, mop hard surface floors
- Light Fixtures: Dust light bulbs and lamp shades, clean other lighting as practical
- Light Switches: Clean
- Ceiling Fan: Maintain as dust-free as is practical
- Blinds: Maintain as dust-free
- Doors: Wipe down doors, and door knobs, Patio
- Door: Interior only, Entry door glass: interior
Bedrooms
- Doors: Wipe down doors, and door knobs
- Floors/Rug or Carpet: Vacuum, and under edges of large rugs
- Floors/Hard Surface: Vacuum
- Furniture: Dust furniture tops, legs, shelves
- Pictures, Decorations, & Knickknacks: General Dusting (if a surface has 5 or more items we dust around the items, less than 5 items the items will be picked up and dusted under) or as otherwise contracted.
- Light Fixtures: Dust light bulbs and lamp shades, clean other lighting as practical
- Millwork: Maintain as dust-free
- Vents: Maintain as dust-free
- Light Switches: Clean Window sills: Wipe down window sills and casing
- Blinds: Maintain as dust-free
- Ceiling Fan: Maintain as dust-free as is practical
- Beds: Straighten
- Trash: Empty wastebasket and recycling
- Master Bedroom: Walk-in closets vacuumed (need to make special arrangements if dusting is needed inside closet)
Optional Services
These are services that can be added to your clearing service on a “one-time” or “ongoing” basis. Please schedule any additional services with advance notice before your scheduled cleaning.
- Dish Rack Cleaning
- Toy Pick Up
- Extra Floors Mopped (example: Bedrooms, Entire Living Room)
- Extra Dusting (surface with 5 or more items)
- Boot Mats / Moving Shoes/Boots (to mop under)
- Pet Feeding Areas: Move mats, bowls, clean all, and clean around and under eating area
- Change Sheets
- Furniture Vacuuming: Couch, Love Seat, Fabric Chairs, Dining Room Chairs, Mattresses
- Oven: Inside
- Fridge: Inside
- Cabinets/Drawers in Bathroom & Kitchen: Either Empty or full
- Closet: Interior
- Windows: Interior surfaces only Window wells
- Patio Door: Exterior, weather dependent
- Storm Doors: weather dependent
Our Happiness Guarantee
Mother Earth Cleaners 100% guarantees your satisfaction with our cleaning services. If you are not satisfied with your cleaning, contact Mother Earth Cleaners within 24 hours of your cleaning service. We will return and re-clean the area of concern. Please note, if you had a timed cleaning with a priority list, the guarantee applies only to the areas we were able to clean within the time given.
In addition, with our commitment to continuous process improvement, we will review our procedures to determine if we need to make changes to avoid the same issue in the future.
We always appreciate customer feedback and use it as a learning and teaching experience with our staff. Staff is never penalized based on customer comments.
One Caution
Mother Earth Cleaners cleaning professionals are very careful in handling your belongings, however, if you have something that is very sentimental, precious, valuable, or priceless, please let us know. We would prefer to not touch it and risk any sort of accident. Please let us know if there are any items in your home we should not be touching. Though rare, any breakage is reimbursed through credit toward future cleanings, or handled through our insurance company at our discretion.
NOTE: We are not responsible for items that break due to normal wear and tear during our cleanings. Examples include, but are not limited to: faucets, blinds, appliance parts (i.e., door closers, handles), locks, light switches.
Seasonal Decorations
We understand that you will occasionally have seasonal decorations in your home. We wish to respect the sentimentality that you have regarding these items. We do not know if they were handed down from your grandmother or created by your children. Mother Earth cleaners does not clean areas where you have seasonal decorations such as a Christmas or Easter displays or a display of occasion cards. Generally these items are only displayed for a short period of time. We will return to cleaning that area once the season or occasion has completed.